How do I make a booking request?
You can start your booking request on our website.
Please choose your destination, travel dates, and the number of guests.
You can refine your search individually (e. g. type, facilities and location of the accommodation).
If you like an accommodation, please click on the image of it. You then see all the information about it. To request the accommodation, please click on "Request to book".
You can request up to two further accommodations (a total of 3) by clicking again on the image of another accommodation and there click on "Request to book".
Once you have chosen your desired accommodations, please click on "Send request now". In the next window please log in. If you have not booked before, please click "I don't have an account yet."
To complete your booking request, please click "Send".
You will then receive an e-mail with the summary of your booking request.
Once the host has confirmed your booking request, you will receive an offer by e-mail and can then book the accommodation.
Please note that not every accommodation that you can request on our website, will also be confirmed by the host for a booking (see also FAQ:
„Why is a requested accommodation not available?“).
Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.
Also, please note that the personal information you provide shall be accurate and complete.
On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you.
What information do I have to provide when registering as a guest?
When registering as a guest, we need your full name, your date of birth, your address, your email address and your telephone number.
Please note that according to our terms and conditions , all information you provide shall be accurate and complete.
Your data will be sent to the host after completing a booking. On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you. The booking can then be canceled with costs.
How can I offer my accommodation?
Please register as a new host directly on our website. We will ask for all necessary details about yourself and your accommodation step by step. Once you have registered your accommodation, we will contact you by e-mail to complete the registration. Please note that your accommodation will only be online after the completion of our verification.